One tool for Instagram, Facebook, WhatsApp, Telegram and your website: start the conversation, let the AI take the order, get paid by UPI and see what worked.
Read every message in your language and reply in your customer's.
Illustration of a chat with Inbox · Meera K., Instagram · translated for you
Inbox · Meera K.
Instagram · translated for you
কেকটা কি রবিবার ডেলিভারি হবে?
Translated: Can the cake be delivered on Sunday?
হ্যাঁ, রবিবার ডেলিভারি হবে। কোন ঠিকানায়?
You typed: Yes, Sunday works. Which address? · sent in Bengali
📝
Summarise and rewrite
A long chat in three bullets, and the reply you typed made friendlier, shorter, more formal, spell-checked or Hinglish.
Illustration of a chat with Inbox · Sneha K., Instagram · 38 messages
Inbox · Sneha K.
Instagram · 38 messages
📝 Summary: wants 2 lehengas, size M · you quoted ₹4,200 each · open: the delivery date
so when will it reach Pune?
You typed: “will reach by friday, total ₹8,400”
Friday tak aapke paas pahunch jayega 😊 Total ₹8,400 hai.
✨ Rewritten in Hinglish · the price stayed as you typed it
🧩
Flow builder
Draw a conversation step by step: messages, buttons, questions, conditions with several rules and formulas. Export it as a file to reuse.
Illustration of a chat with Bright Coaching, Instagram · Comment “FEES”
Bright Coaching
Instagram · Comment “FEES”
Which class are you in?
10th11th12th
10th
Board batch: ₹2,500/month, Mon to Fri at 5 pm. Book a free demo class?
Book demo
🧩 Steps: question → condition → offer
✨
Build with AI
Describe the flow in one sentence and the AI drafts it for you to check.
Illustration of a chat with Build with AI, In the Flow Builder
Build with AI
In the Flow Builder
When someone comments CAKE, ask the flavour and weight, then the date
Drafted 4 steps: flavour buttons → weight → price from your menu → date. Check and save?
Open the draft
✨ Nothing goes live until you save it
📚
Templates and ready-made setups
Ready-made automations by goal, and complete setups for salons, clinics, bakeries, restaurants, gyms, real estate, travel and home services.
Illustration of a chat with Templates, A ready-made automation
Templates
A ready-made automation
📚 Template: “Appointment booking with a reminder”
I want to book a haircut
Sure! ✂️ Which day suits you?
TodayTomorrowSaturday
✓ Fill in your words and switch it on
🔥
Buy-intent score and AI roles
Every chat gets a 0–100 buying score; hot ones send you an alert, and go to a teammate if you switch on automatic sharing (Settings → Inbox). The AI can be your salesperson, support desk or after-sale help.
Illustration of a chat with Urban Nest Interiors, Instagram · AI with the Sales role
Urban Nest Interiors
Instagram · AI with the Sales role
how much for a 2BHK modular kitchen? we're moving in next month
For a 2BHK, kitchens start at ₹1.8 lakh with installation. Moving in next month works: we need about 3 weeks. Shall I book a free site visit?
Book a visitSee designs
yes, this Saturday if possible
🔥 Buy score 88: a budget question, a date and a visit asked for
🔔 Alert sent with the reason · shared with Rohan (automatic sharing on)
🔎
AI look-ups mid-chat
While answering, the AI checks the customer's order, your prices and what's sold out, free booking times and the parcel's tracking, live.
Illustration of a chat with Shubh Mithai, WhatsApp · AI answering
Shubh Mithai
WhatsApp · AI answering
where is my order? I ordered kaju katli on Monday
🔎 Looked up: her order and its Shiprocket tracking
Your 1 kg kaju katli was shipped on Tuesday 📦 It's at the Pune hub now and should reach you tomorrow by evening.
great. is the soan papdi in stock too?
🔎 Looked up: its price and whether it's sold out
Yes, we have it: ₹320 a box. Shall I add one to your next order?
📷
Photos, screenshots and voice notes
The AI looks at the photo a customer sends and answers “do you have this?”; a payment screenshot alerts your team and never marks anything paid.
Illustration of a chat with Meera Boutique, WhatsApp · A photo from a customer
Meera Boutique
WhatsApp · A photo from a customer
📷 (sent a photo) do you have this?
📷 Photo: a red silk saree with a gold zari border
Yes! That's our red Banarasi silk, ₹4,800, in stock 😊 It also comes in bottle green.
Order redShow green
Order red
Lovely choice! Pay ₹4,800 to meeraboutique@okaxis and send us the screenshot. We ship the same day 🚚
📷 (sent a payment screenshot)
💳 Payment screenshot: ₹4,800 · UPI ref 4381 2207 · team alerted to check
Go viral safely
🚦
Viral-reel pacing and spike alerts
When a reel takes off, DMs go out at a safe pace instead of all at once, and you get an alert.
Illustration of a chat with DMBeast, Alert · a reel is taking off
DMBeast
Alert · a reel is taking off
🚀 1,240 comments in an hour on “Aloo paratha hack”, 8× your usual
DMs are going out at the Safe speed, 200 an hour, so Instagram sees a steady pace. Everyone is in the queue.
⏱️ 312 waiting · any that can't go in time land on the Reply Desk
🗂️
Reply Desk
Comments no automation answered, sorted into questions, negative and spam, with hate comments held back for you.
Illustration of a chat with Reply Desk, Comments that need you
Reply Desk
Comments that need you
❓ Question · @kavya.s: “do you ship to Guwahati?”
Yes! Shipping to Guwahati is ₹60 and takes 4 days 📦
Reply in publicSend as a DM
🛑 Held · a hate comment got no DM until you look at it
✓ 18 praise comments left alone
Follow up and grow
📢
Broadcasts
One message to many: an offer, a new arrival or festival hours, to the contacts you pick.
Illustration of a chat with Sweet Home, WhatsApp · Broadcast to “festive” contacts
Sweet Home
WhatsApp · Broadcast to “festive” contacts
📢 Broadcast sent with an approved template
🪔 Diwali boxes are here! Order by 28 Oct for home delivery.
Order now
2 boxes please!
✓ Replies come back to your inbox and automations
🗓️
Sequences
Messages that go one after another over days: a welcome series, tips or reminders.
Illustration of a chat with Yoga with Asha, Telegram · Sequence for new students
Yoga with Asha
Telegram · Sequence for new students
Day 1
Welcome to the 7-day yoga challenge! 🧘 Day 1: ten minutes of breathing.
Day 3
How's it going? Day 3: gentle stretches 🌿
Watch the video
loving it!
⏰
Reminders and birthday wishes
Messages before an appointment, after an order, or every year on a birthday.
Illustration of a chat with @smiledental_bot, Telegram · 2 hours before the appointment
@smiledental_bot
Telegram · 2 hours before the appointment
⏰ Reminder: the appointment is at 5 pm today
Hi Rohan! Your check-up is today at 5 pm 🦷
ConfirmChange time
Confirm
🎂 Birthday wishes go out the same way, every year
👥
Contacts, tags and segments
Everyone who wrote, with tags and fields. Filter, save segments, change many at once, import a CSV, rename a tag everywhere.
Illustration of a chat with Cake Cottage, Instagram · Saved on the contact
Cake Cottage
Instagram · Saved on the contact
my birthday is on 14 March 🎉
Noted! 🎁 We'll send you a birthday treat on 14 March.
👥 Saved: birthday 14 March · tag “vip”
✓ Now in the segment “Birthdays in March”
✉️
Email broadcasts
Send a broadcast by email from your own address, or by chat first and email to the people chat can't reach.
Illustration of a chat with DMBeast, Broadcast · Chat, then email
DMBeast
Broadcast · Chat, then email
📢 “Diwali boxes are here” to 1,240 contacts
💬 412 by Instagram (wrote in the last 24 hours)
✉️ 538 by email from hello@shubhmithai.in (chat can't reach them)
⏭️ 290 skipped: no email address, or unsubscribed
✓ Every email has a one-click unsubscribe
⭐
Loyalty card and nearest branch
A stamp for each order or visit and a reward when the card fills; a shared location gets your nearest branch.
Illustration of a chat with Chai Point Café, WhatsApp · Loyalty card
Chai Point Café
WhatsApp · Loyalty card
✓ ₹240 paid by UPI
⭐ That's stamp 4 of 5 on your loyalty card. 1 more for your free treat!
which branch is closest to me?
📍 (shared a location)
Our nearest branch to you:
📍 Andheri West, 1.2 km away
Shop 4, Lokhandwala Market
🕘 8 am – 11 pm
Map: maps.google.com/?q=19.1363,72.8277
Sell and measure
🧾
Orders and bookings
A board from New to Completed, with status messages to the customer.
Illustration of a chat with your_bakery, Instagram · The order moves on the board
your_bakery
Instagram · The order moves on the board
🧾 Order: New → Confirmed
Your order is confirmed ✅ 1 kg chocolate cake, Sunday.
🚚 Moved to “Out for delivery”
Your cake is on the way! 🎂
💳
UPI payment links
Send a Razorpay link in the chat; the order is marked paid when it's paid.
Illustration of a chat with kurti.studio, Instagram · Payment link
kurti.studio
Instagram · Payment link
how do I pay?
Here's your secure UPI link for ₹799 💳
Pay ₹799
✓ Paid by UPI · the order is marked paid
Payment received, thank you! 🙏 Shipping tomorrow.
🚚
Shipment tracking
“Where's my order?” gets the live Shiprocket status in the chat.
Illustration of a chat with kurti.studio, WhatsApp · Where's my order?
kurti.studio
WhatsApp · Where's my order?
where is my order?
Your parcel is out for delivery 🚚 It should reach you today.
📦 Live status from Shiprocket, by its AWB number
📈
Analytics
Revenue per post, reel and QR code, new and active contacts, unanswered chats, STOPs per week and your team's reply times, with findings that lead to the fix.
Illustration of a chat with Insights, What's working this week
Insights
What's working this week
📈 Most orders came from your “Diwali boxes” reel
🛑 9 people typed STOP after “Friday sale”; a usual week has about 3
💡 People keep asking about home delivery and get no answer
Take me there →
✓ Add the answer once; the AI uses it from then on
📊
Meta ads conversions
Sales and leads from chats go back to Meta, and buyers can become a Custom Audience.
Illustration of a chat with Meta ads, From a chat that started at your ad
Meta ads
From a chat that started at your ad
I'll take the 1 kg box
✓ Paid by UPI · ₹850
📊 Sent to Meta as a purchase from your ad
👥 Buyers can become a Custom Audience
📅
Booking slots
Customers pick a free day and time in the chat; the slot is held while they confirm, and reminders go out before it.
Illustration of a chat with Glow Studio, WhatsApp · Booking a facial
Glow Studio
WhatsApp · Booking a facial
can I book a facial this week?
Of course! 💆 Facial is 60 min, ₹1,200. Which day suits you?
Thu, 12 NovFri, 13 NovLater ⏩
Fri, 13 Nov
Free on Friday:
11 am2 pm5:30 pm
5:30 pm
⏳ 5:30 pm held for 10 minutes while she confirms
Friday 13 Nov, 5:30 pm for a Facial. Shall I book it?
Book it ✅Change
Book it ✅
✓ Booked · reminders go a day and 2 hours before
🛍️
WhatsApp shop
Customers send a cart from your WhatsApp catalog; it lands on your Orders board and they pay by UPI in the chat.
Illustration of a chat with Shubh Mithai, WhatsApp · A cart from your catalog
Shubh Mithai
WhatsApp · A cart from your catalog
Here's our catalog: tap to browse and send us your cart 🛍️
View catalog
🛒 Cart: 3 items, ₹1,640
Thank you! Here's your order: 2 × Kaju katli 500 g, 1 × Soan papdi. Review it and pay ₹1,640 by UPI.
Review and pay
📦 New WhatsApp order: ₹1,640 · on the Orders board
✓ ₹1,640 paid by UPI · the order is marked paid
🎟️
Coupon codes
One code for everyone, a code of its own for each person, or your own list; given in any message, and counted when it's used.
Illustration of a chat with Shubh Mithai, Instagram · Diwali offer
Shubh Mithai
Instagram · Diwali offer
DIWALI
Happy Diwali! 🪔 Your code is DIWALI-7KQ2: 15% off any box till 15 Nov.
🎟️ A code of its own for each person · 312 of 500 given
using it for the ₹1,200 gift hamper
Meera put DIWALI-7KQ2 on the payment link · ₹1,200 → ₹1,020
✓ ₹1,020 paid · DIWALI-7KQ2 marked used
Run it with your team
📥
Team inbox
Assign chats, add labels and notes, set reminders, send replies later. Automations pause while you reply.
Illustration of a chat with Inbox · Priya S., Instagram · Assigned to Rahul
Inbox · Priya S.
Instagram · Assigned to Rahul
Can I change my order to 2 kg?
🙋 Assigned to Rahul · alert sent
Hi Priya, Rahul here 👋 Done: 2 kg for Sunday, ₹1,780 in all.
⏸️ Automations paused after his reply · note “call back after 6”
🔌
Apps, API and webhooks
HubSpot, Zoho CRM, LeadSquared, Freshworks CRM, Mailchimp, Shopify, WooCommerce, Shiprocket, webhooks and an API. Zapier, Make and n8n apps come once DMBeast has its own domain.
Illustration of a chat with Apps, API and webhooks, Your CRM, your sheet, your shop
Apps, API and webhooks
Your CRM, your sheet, your shop
I'd like a quote for 50 gift boxes
Thank you! Our team will send the quote today. Your email?
asha@company.in
🔌 Lead sent to HubSpot and your Google Sheet
🧪
Simulator
Play the customer on any channel and watch every automation answer, before anything goes live.
Illustration of a chat with Simulator, You play the customer · nothing is sent
Simulator
You play the customer · nothing is sent
🧪 You're the customer on a simulated Instagram
price?
Our sweets start at ₹450 🍬 Want to order?
Order now
✓ Matched “Price list” · no real message sent
🛂
Team roles and activity log
Admin, member, editor, agent or viewer, each seeing only their part, and a log of who changed what.
Illustration of a chat with DMBeast, Settings → Logs → Who changed what
DMBeast
Settings → Logs → Who changed what
👤 Neha (Editor) changed “Price list” · 10:42 am
👤 Arjun (Agent) replied in 14 chats · can't open billing or automations
👤 Meera (Viewer) opened Analytics · read only
🔒 Payment keys and billing: only the Owner and Admins
🔁
One automation, many accounts
Run the same automation on several accounts of a channel, and change it once for all of them.
Illustration of a chat with Chai Point, One automation on 3 branch accounts
Chai Point
One automation on 3 branch accounts
🔁 “Menu and prices” runs on @chaipoint.andheri, @chaipoint.bandra and @chaipoint.thane
menu?
Here's today's menu ☕ Masala chai ₹40 · Cold coffee ₹120 · Bun maska ₹60
Order now
✏️ Price changed once · all 3 accounts answer the new way
🏷️
White label for agencies
Your agency's name, colours and logo for you and every client, with DMBeast hidden; your own domain too, once we switch it on for your agency.
Illustration of a chat with Acme Social, White label · what your clients see
Acme Social
White label · what your clients see
🏷️ Your logo, name and colour on every screen
🌐 Your own domain (app.acmesocial.in) with its own sign-in page, once we switch it on for your agency
💬 Website chat and giveaway pages say “Acme Social”, or nothing
📮 Help goes to help@acmesocial.in, not to DMBeast
⚡
Zapier, Make and n8n
The apps are built and will be listed once DMBeast has its own domain. Until then, use DMBeast's webhooks and API: new contacts, tags, hand-overs and payments can still start your Zaps and scenarios.
Illustration of a chat with Zapier, DMBeast → Google Sheets · once the app is listed
Zapier
DMBeast → Google Sheets · once the app is listed
⚡ Trigger: DMBeast · Contact qualified
📄 Action: Google Sheets · add a row: Priya, +91 98000 00000, 1 kg kaju katli
⚡ Trigger: Google Sheets · new row with “VIP”
🏷️ Action: DMBeast · add the tag vip, which starts your VIP welcome
What do these words mean?
When someone comments a keyword under your post or reel, DMBeast sends them a private message with your link, price or next step, and can reply under the comment too.
A word people type, like PRICE or GUIDE. When a comment or message has it, the automation you set up for that word answers.
Instagram, Messenger and WhatsApp let a business message someone for 24 hours after that person's last message. After that, WhatsApp needs an approved template. On Instagram and Messenger, with Meta's permission, a person on your team can still reply for 7 days, and Messenger can send updates to people who opted in.
A WhatsApp message Meta has approved in advance. It's how you reach someone more than 24 hours after their last message, and Meta charges for each one delivered.
A conversation built step by step: messages, buttons, questions and conditions. You draw it in the Flow Builder, or describe it in a sentence and the AI drafts it.
Messages that go out one after another over days, like a welcome series, to the people who join it.
One message to many contacts at once, like an offer or a new arrival. WhatsApp uses an approved template; Instagram reaches people who wrote in the last 24 hours; Messenger also reaches people who opted in to updates. It can go by email too.
Before the DM sends your freebie or link, it asks people to follow you on Instagram. People who already follow you get it straight away.
Up to four questions people can tap when they open a chat with you for the first time. Each tap gets its answer at once.
The comments no automation answered, sorted into questions, negative comments and spam, so you reply where it matters.
When a reel suddenly brings hundreds of comments, DMBeast sends the DMs at a steady, safe speed instead of all at once, and shows how long the queue will take.
Yes, if you connect your number with Facebook. Replies you type in the app show in DMBeast's inbox and pause the automations for that chat.
A saved filter of contacts, like everyone tagged “vip”, that you can open or message again in one tap.
A list of people on Meta that you can show ads to. DMBeast can send the contacts you pick (those with an email or phone number) to one.
When a chat that started at your ad becomes a lead or a payment, DMBeast tells Meta, so your ads learn who buys.
A way for DMBeast to send new leads, payments, order moves, closed chats, tag changes and more to another app, like Zapier or your own system, as they happen.
A way for your own software to read and change contacts, tags and fields, send a message, and start automations or sequences, with a key from Settings → API.
DMBeast sends a Razorpay link in the chat. The customer pays by UPI or card, the order is marked paid, and they get a thank-you message.
Each chat is an illustration of how DMBeast replies, not a real customer.
Turn tonight's comments into tomorrow's orders
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